At Queens Gate Dental, we take complaints seriously and aim to ensure that all our patients are satisfied with the care and service they receive. If you have any concerns, we encourage you to let us know so we can address the issue quickly and fairly.
All complaints are handled courteously, confidentially, and as promptly as possible. Our goal is always to resolve matters efficiently and to learn from feedback in order to improve our services.
The person responsible for managing complaints is Yuliya Cue. If you make a verbal complaint, a member of our team will listen and, where appropriate, refer you to Dr Mahesh Patel (Principal Dentist) without delay. If the complaints manager is unavailable, arrangements will be made for you to speak with them as soon as possible.
Written complaints (by letter or email) will be passed directly to the complaints manager.
We will acknowledge your complaint in writing within 5 working days and aim to provide a full response within 25 working days. If additional time is required, we will keep you informed.
All complaints are fully documented and treated in strict confidence.
